该应用程序大概忘记了我的打印机。所以当我去添加打印机时,它会出现一个方框,上面写着 “正在搜索打印机”。如果链轮未列出,则可以选择——上面写着 “你可能有一台我们较早的打印机”。当我点击它时,它显示 “选择一个配件”,但打印机也没有出现在这里。有人请帮忙!
应用程序已更新,现在找不到打印机
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@Tiahm
TEJ1602 I am an HP EmployeeThanks for replying!
Let me know if you need any further assistance.
Cheers!
I followed your instructions plus followed all the steps from the linked page you sent me. Still not working so I will get in contact with HP Support.
@Tiahm, Welcome to HP Support Community!
TEJ1602 I am an HP EmployeeI see that you’re unable to find the printer on HP Sprocket App, follow the steps below-
First, forget/remove the printer from the phone’s Bluetooth devices. Restart the phone and the printer. Try configuring now.
Also, ensure the printer is not connected to any other mobile device.
Also, you can follow the steps from the document Sprocket Does Not Connect or Print to resolve the issue.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!