Customer Support - Knowledge Base

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty

This document is for consumer HP computers and printers.

If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

Select the country/region of purchase, type the product serial number, and then click Check warranty.

Figure : Check your product warranty

The Product Warranty Results screen displays.
If the warranty status details for your product are incorrect, click Dispute this.

note:
If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.

Figure : Link to dispute warranty

The Warranty validation form screen displays.
Type your contact information, and then select a dispute reason.

Figure : Warranty validation form
If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to attach.

note:
Make sure the file does not exceed 2 MB and is an acceptable digital file format: BMP, DOC, DOCX, GIF, JPG, PNG, PDF, or ZIP.
Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

Double-click to edit...