Yazıcıyı yeni modeme bağlıyorum (Arrris surfboard SBG6950AC2) Kablo bağladığımda veya kablosuz olarak kurduğumda dokunmatik ekran donuyor. Bir süreliğine iyi yazdırabilirim ama sonra yazıcı uyku moduna geçiyor gibi görünüyor ve yeniden başlatmam gerekiyor. Eski modemi bağladığımda düzgün çalışacak, Yeni modem internete gayet iyi bağlanıyor.
kablolu ve wifi bağlantısı, yazıcı dokunmatik yüzeyinin donmasına neden oluyor
dbennett804 tarafından tarihinde yayınlandı
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I found the solution by using google. # 1 hit be exact. HP was of no help and gave wrong information. Had to go to settings and and make sure it was set to IPV4 and not IVP6. That solved the issue.
@dbennett804, Welcome to HP Support Community!
I see that you have issues with the printer after you changed the network, follow the steps below-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support – Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers – Updating or Upgrading Printer Firmware
You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. You can contact your ISP for help.
If the issue persists, I’d like to know the following for further assistance-
Are you able to print from the computer to the printer?
Are you able to make photocopies on the printer?
Keep me posted.TEJ1602 I am an HP Employee
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Just another note. This is windows 10 and Mac connection