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JacobA1 tarafından tarihinde yayınlandı

Merhaba, bunun aptalca bir soru olduğunu biliyorum ve yazıcı hala yazdırdığı sürece alakasız olduğunu düşünüyorum, ancak bilmek güzel olurdu. Yazıcının kapağını kaldırdığımda kırmızı ışık yanmıyor ve daha önce bitiyor ve yazdırdığımda ışıklar azalıyor, bu iyi ama sonra atlıyor ve titriyor gibi görünüyor. Bu yazıcıyla ilgili bir sorun mu yoksa sadece bende mi?

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4 yorum

  • @JacobA1 Thanks for trying. This would confirm a hardware issue.  I have sent you a private message with the service options for your printer.
     
    Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums. Let me know. 

    Asmita I am an HP Employee
    üzerinde asmita6658

  • Hi yes I have tried both of these and yet neither of then have worked. Thank you anyway 

    üzerinde JacobA1

  • Hi yes I have tried both of these and still it’s not working. But thank you anyway 

    üzerinde JacobA1

  • @JacobA1
     
    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the LEDs on your Sprocket printer.
     
    Don’t worry, I’m here to help!
     
    Let’s try these steps -
     
    Step 1 Update the printer’s firmware -
    Make sure your mobile device is connected to the Internet and then open the HP sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update. 
     
    Step 2 Reset the printer -
    Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart. When you complete a hardware reset, your personalized settings will not be reset (Custom Name, Personal Color, etc.).
     
    To learn more about the Status LED Indicator Light, please refer to page# 2 of the service guide.
     
    Hope this helps!
     
    Let me know how that goes.
     
    To thank us for our efforts to help you, click here to access your public post and Select – “Accept as solution” and click on the  "Thumbs up". 
     
    Have a great day ahead 🙂

    Asmita I am an HP Employee
    üzerinde asmita6658

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