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@ACAM,
 
Welcome to HP Support Community,
 
Let’s first try to update the printer firmware.

Make sure the printer is charged 50% or more.

Make sure the printer is on and your mobile device is connected to the Internet.

On your mobile device, open the HP sprocket app.

Tap the Menu icon , and then tap sprocket.

Tap Printers, and then tap your printer in the list.
The printer information screen displays.

Look for a firmware upgrade.

If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

If a firmware upgrade option does not display, the printer firmware is up-to-date.

If the issue still persists, go to this link and perform the steps mentioned.
 
Please let me know if this resolves the issue, or if you require further assistance!
Good luck 🙂

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