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@nindon
 
Welcome to the HP Support Community.
 
Which phone do you have? 
 
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.

Make sure the Sprocket is on and your mobile device is connected to the Internet.

On your mobile device, open the HP sprocket app.

Tap the Menu icon , and then tap sprocket.

Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

Look for a firmware upgrade.

If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

If a firmware upgrade option does not display, the firmware is up-to-date.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-sprocket-200-printer-series/21625473/document/c05937610
 
Let me know if this helps.
 
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
 
Thanks!
Have a great day!
 
 

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