Sproket kullandığım yazıcı ile iphone IOS 13 cep telefonum arasında bağlantı sorunu yaşıyorum.

Alessandra02car tarafından tarihinde yayınlandı

Sproket kullandığım yazıcı ile iphone IOS 13 cep telefonum arasında bağlantı sorunu yaşıyorum.

Tüm bağlantı işlemlerini yaptım,
Yazıcıyı da sıfırladım.
Bu sorunu çözen var mı? teşekkürler

Daha eski gönderi Daha Yeni Gönderi

2 yorum

  • @Alessandra02car
    Welcome to HP Community
    I have gone through your Post and would like to help
    Please Reset the Sprocket once again. Also ensure the Sprocket has the latest Firmware
    Uninstall and reinstall the HP Sprocket App from App Store

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

    In Printer Settings, look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the firmware is up-to-date.

    Let me know how it goes
    Thank you
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.

    KrazyToadI Am An HP Employee
    üzerinde KrazyToad
  • I have a similar issue. Mine worked fine with my Iphone 7Plus- IOS 13.5.1 or with an Iphone 5- but after a recent update, it suddenly stopped working. I resent everything and the connection issue persists.Have you had any luck with answers/solutions? 

    üzerinde IonadeMacedo

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