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hp dişli bağlantı sorunları
apamurthy tarafından tarihinde yayınlandı
Merhaba,
Yaklaşık bir yıldır zincir dişlim var ve son zamanlarda yazıcının artık bağlı olmadığını bulmak için uygulamaya girdim. Yazıcı ekle'yi birkaç kez tıkladım ve uygulama art arda yakınlarda herhangi bir zincir dişlisi bulamadığını söylüyor. İOS'umu yükselttim ve hem zincir dişlisini hem de telefonumu yeniden başlattım. Cihazı Bluetooth'umdan da unuttum. Biri bana yardım edebilir mi?
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@Lisa1001, Welcome to HP Support Community!
TEJ1602 I am an HP EmployeeIf you have already performed the steps from the document HP Sprocket Printers – Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Hi. I’m having exactly the same issues as this. Could you please send me a private message too about how to fix it. I have tried everything you have suggested above and nothing is working. It will not find the printer at all. It has been used on this phone before (a while ago) but now it just won’t work.
@apamurthy
TEJ1602 I am an HP EmployeeSending you a private message with details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
@TEJ162I just forgot the device from my old phone and I tried it again. My phone is still saying that it can not find any nearby sprockets. I followed the link for hp support and the only two options were community support and a virtual agent. I tried the virtual agent but it could not identify my specific problem.
@apamurthy
TEJ1602 I am an HP EmployeeIf the printer was previously connected to any other device ensure you forget the device from that device and then try connecting it to the currently used mobile device.
If the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!