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@thea-s
 
Welcome to the HP Support Community.
 
To which device is your Sprocket connected to?
 
Let’s try these steps:
 
Reset your mobile device and Sprocket to clear any errors states.

Turn off your mobile device, and then turn it back on.

Turn on the Sprocket.

Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
NOTE: 
The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

Example of resetting the HP Sprocket Select Photo Printer

Turn on the Sprocket.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05937610
 
Let me know if this helps.
 
If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!
 
Thanks!
Have a great day!

I am an HP Employee