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Hi @Otto111
 
Welcome to the HP Support Community. I’d like to help. 
 
Let’s try these steps -
 
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds. 
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
 
Also, try updating the printer’s firmware - HP Printers – Updating or Upgrading Printer Firmware
 
If the issue still persists, I’d suggest you Contact HP in your region regarding the service options for your printer.
 
Have a great day! 
 
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