Diagnostic
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Çarpma Dişlisi
bsoto tarafından tarihinde yayınlandı
Ürünü dün gece kutusundan çıkardım, bütün gece şarj ettim.
bugün 4 fotoğraf bastım, ardından bir güncelleme mesajı aldım ve uygulamayı patlattım.çöktü.
basılacak fotoğrafı seçmeme izin veriyor ve sonra kapanıyor.
YEPYENİ BİR ÜRÜNDÜR, KUTUSU AÇILMIŞTIR...
Lütfen nasıl devam edeceğinize dair tavsiyede bulunun.
← Daha eski gönderi Daha Yeni Gönderi →
Hi @bsoto,
Welcome to the HP Support Community. I’d be happy to assist you with the “sprocket App crashes” issue.
To better assist you - Which version of iOS are you using?
meanwhile, Check for any updates available for the iOS device.
Update your Sprocket iOS app to version 2.03.1 or later
Charge your sprocket battery to at least 50%
Power off your sprocket printer
In the iPhone Bluetooth menu (Settings → Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
Power on your sprocket printer
Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings → Bluetooth).
Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!