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@Leap2
 
A warm welcome to HP Support Community!
It’s possible that the HP Sprocket App does not have sufficient permissions to access the Photos app. I believe we can grant full permissions for the app from the iOS settings. Let’s try these steps;
1.) Open Settings on your iOS device.
2.) Scroll all the way down unit you see HP Sprocket.
3.) Touch Sprocket, then touch Photos and enable Read/Write permissions and also make sure that Camera and Save Camera Photos are enabled.
Let me know how it goes!
 
If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
Have a great day!

Senan6806 I am an HP Employee