HP Sprocket Studio - Printer Does Not Connect or Print
Step 1: Turn on the printer
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If the printer connects or prints, continue to the next step to change the Auto Off setting.
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If the printer does not connect or print, try connecting and printing again. If the issue persists, skip to the Check the power connection step.
Step 2: Change the Auto Off setting
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On your mobile device, open the HP sprocket app.
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Tap the Menu icon , and then tap sprocket.
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Tap Manage Printers, make sure your printer is selected, and then tap Printer Settings.
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Under Settings, tap Auto Off, and then select the desired setting.
Step 3: Check the power connection
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If you are using the power cord that came with the printer, disconnect it from the printer and wall outlet, and then wait 30 seconds to reset the printer and clear any internal errors. Check the power cord to make sure it is securely connected to the power adapter. Reconnect the power cord to the printer and wall outlet, and then turn on the printer.
note:
Connect the power cord directly to a wall outlet. Connecting to a power strip might not provide enough power. -
If you are using the power bank, connect the power cord to the power bank to continue printing. After you are done printing, disconnect the power bank from the printer, and then charge it until all four Charge Status lights are white.
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Charge Status button and lights
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Step 4: Check your mobile device settings
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Make sure your mobile device is near the printer. Bluetooth signals can weaken with distance.
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On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.
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Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.
note:
You can turn location permission on to connect and print, and then turn it off when you are not using the printer. -
On your mobile device, open the HP sprocket app.
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Tap the Menu icon , tap sprocket, and then tap Manage Printers.
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If your printer displays, the printer is connected.
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If your printer does not display, tap Add New Printer, and then tap the name of your printer.
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Step 5: Upgrade the printer firmware
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If you are using the optional HP Sprocket Studio Power Bank, disconnect it, and then connect the power cord to your printer and a wall outlet.
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Turn on the printer, and then make sure your mobile device is connected to the Internet.
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On your mobile device, open the HP sprocket app.
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Tap the Menu icon , and then tap sprocket.
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Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
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In Printer Settings, look for a firmware upgrade.
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If a firmware upgrade displays, tap Get Firmware Upgrade, follow the on-screen prompts to complete the update. If the issue persists, continue to the next step.
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If a firmware upgrade option does not display, the firmware is up-to-date. Continue to the next step.
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