こんにちは、私はこれがばかげた質問であることを知っています、そして私はプリンターがまだ印刷する限り無関係だと思います、しかし知っておくといいでしょう。プリンターの蓋を外すと、赤いライトが点灯せず、以前は使い果たされていました。印刷すると、ライトが暗くなりますが、問題はありませんが、ジャンプしてちらつくようです。これはプリンターの問題ですか、それとも私だけの問題ですか?
スムーズでないライティング
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@JacobA1 Thanks for trying. This would confirm a hardware issue. I have sent you a private message with the service options for your printer.
Asmita I am an HP EmployeeCheck next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums. Let me know.
Hi yes I have tried both of these and yet neither of then have worked. Thank you anyway
Hi yes I have tried both of these and still it’s not working. But thank you anyway
@JacobA1
Asmita I am an HP EmployeeGreetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the LEDs on your Sprocket printer.
Don’t worry, I’m here to help!
Let’s try these steps -
Step 1 Update the printer’s firmware -
Make sure your mobile device is connected to the Internet and then open the HP sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update.
Step 2 Reset the printer -
Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart. When you complete a hardware reset, your personalized settings will not be reset (Custom Name, Personal Color, etc.).
To learn more about the Status LED Indicator Light, please refer to page# 2 of the service guide.
Hope this helps!
Let me know how that goes.
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Have a great day ahead 🙂