Diagnostic
There are 0 items in your cart
View all items >Sub-totalbefore tax & fees
$0.00
スプロケット印刷品質ピンク色相
I18n Error: Missing interpolation value "x" for "投稿者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"
新しいhpスプロケットをセットアップするだけです。すべての指示に従い、ファームウェアを更新し、箱に入っている紙/青いカードを使用しました。私がこれまでに印刷した3枚の写真はすべて、非常にはっきりとしたピンクの色合いを持っています。トラブルシューティングの手順を見てきましたが、品質を修正するものは何もありません。写真の1つは、iPhone6を介して私が撮影したものなので、画質は非常に鮮明である必要があります。期待はずれの。これはどのように修正できますか？
Hi @bobriensan,
Raj1788I am an HP EmployeeThanks for replying to the HP Support Forums,
I have brought your issue to the attention of an appropriate team within HP.
They will contact you shortly and likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
Have a great day.
Cheers!
I did call the support line and they said that the HP Sprocket is not eligible for phone support.
Hi @bobriensan,
Raj1788I am an HP EmployeeThanks for the reply.
As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance.
If your product is Out of warranty, then remember to choose the paid options to get the tech support number.
They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to “Still need help? Complete the form to select your contact options”
Step 4. Scroll down and click: HP contact options – click on Get phone number and phone number appear.
They will be happy to assist you immediately.
Keep me posted on any other assistance.
Hope that helps! Let me know 🙂
Please click “Accepted as Solution” on the post that solves your issue to help others find the solution.
To show appreciation for my help, please click the “Thumbs Up Icon” below!
This did not fix the problem, in fact after resetting it’s printing out even more pink than before. Please answer my questions: 1. Is this a Printer problem, in which case I will return the printer for a replacement. 2. Or is it the paper that came with the printer, which would be unfortunate as paper is relatively expensive and I’ve already wasted nearly all the paper that came with the printer.
Hi @bobriensan,
Thanks for the reply.
Please follow the below steps.
If the printer does not print when you send a print job or turn on when you press the power button, reset the printer with a straight pin to clear any errors.
Turn on the printer.
Locate the reset button near the charging port.
Figure: Locating the reset button
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
Turn on the printer.
Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.
Raj1788I am an HP EmployeeFeel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon followed by clicking on ‘Accepted as Solution’
Have a great day Ahead!