私は以下の指示をやってみましたが、それらは私の電話にメッセージとして現れました...しかし、スプロケットは表示されません。、私がそれをオンにしてからもう一度オンにしない限り(下記の順序ではありません)。
「HPSprocket200(66:78)」がオンになっていて、範囲内にあることを確認してください。
Sprocket 200を完全に充電し、電話から数インチ以内に置いています。リセットを複数回試しましたが、何もしません。
解決しました![解決策] に移動します。
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私は以下の指示をやってみましたが、それらは私の電話にメッセージとして現れました...しかし、スプロケットは表示されません。、私がそれをオンにしてからもう一度オンにしない限り(下記の順序ではありません)。
「HPSprocket200(66:78)」がオンになっていて、範囲内にあることを確認してください。
Sprocket 200を完全に充電し、電話から数インチ以内に置いています。リセットを複数回試しましたが、何もしません。
解決しました![解決策] に移動します。
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Hi – I’ve done all the steps and saw that you’ve said to do a pocket firmware update. But how can I do the firmware update when the sprocket isn’t connecting to my phone?
@Keremo
KUMAR0307 I am an HP EmployeeThat’s Unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
Hello Kumar, Sorry its not working. 😞 i have to send it back to retailer
@Keremo, Welcome to the HP Support Community! Make sure the sprocket is completely charged. Check for any software updates on the iPhoneClick here to know how. Restart your mobile device and clear cache on the sprocket
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.
Reset the Sprocket
Hold the power button until LED flashes rapidly then release button and press once more to power off. Then press again to power back on.
Upgrade the Sprocket firmware
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Make sure Bluetooth is ON on the iPhone
Tap the Menu icon , tap sprocket, and then tap Manage Printers.
Tap Add New Printer, and then tap the name of your Sprocket
Let me know how this goes.
KUMAR0307 I am an HP EmployeeIf you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Cant even find on bluetooth list! and it was worked first time than i cant see on bt list also cant get the … icon on the application because i cant connect the printer so it wont let me to get in the application before its connect. Please help me on this