こんにちは。 私はしばらくの間この問題を抱えています。 スプロケットは最初は接続され、数枚の写真を印刷できますが、突然切断されて再接続できます。 はい、Bluetoothがオンになっていて、スプロケットがオンになっています。
ありがとうございました。
I18n Error: Missing interpolation value "x" for "投稿者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"
こんにちは。 私はしばらくの間この問題を抱えています。 スプロケットは最初は接続され、数枚の写真を印刷できますが、突然切断されて再接続できます。 はい、Bluetoothがオンになっていて、スプロケットがオンになっています。
ありがとうございました。
© Copyright C&A Marketing, Inc. is the manufacturer of the HP® Sprocket®, under license from HP, Inc. HP and Sprocket trademarks are owned by HP Inc. or its affiliates. ZINK® Technology and ZINK® Trademarks are owned by ZINK Holdings LLC., used under license.
Hi. I’m using my iPhone 11 to print to my sprocket. It’s always printed fine but suddenly this week the app keeps crashing every time I click on a photo. My iPhone is up to date & I’ve deleted the app & reloaded it but nothing seems to fix the problem
Have you tried connecting the sprocket to any other device? If yes, you need to forget the printer on all the devices it was connected previously.
Have you tried removing the printer from your Bluetooth devices and re-adding it? If no, please do it.
Restart the devices and try again.
Also, try and update the sprocket firmware
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Update your ios-
refer to this document - Update your iPhone, iPad, or iPod touch
Let me know if this helps!
Hi! Thank you so much for replying.I have an IPhone 7.I tried deleting the app, restarting my phone and re installing it but it’s still not working…I had a different iPhone when I go the sprocket and the same thing happened.Again, thank you.
Hi @Clara_gscr,
I’d like to help!
What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
Try uninstalling and the sprocket app, restart your phone and then install it back again and check.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping