こんにちは
スプロケットはBluetoothに接続されていますが、それでもアプリに接続されません。私はすべてを試しました
リストでデバイスが見つかりましたが、後で「設定に問題があります」と表示されます
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こんにちは
スプロケットはBluetoothに接続されていますが、それでもアプリに接続されません。私はすべてを試しました
リストでデバイスが見つかりましたが、後で「設定に問題があります」と表示されます
© Copyright C&A Marketing, Inc. is the manufacturer of the HP® Sprocket®, under license from HP, Inc. HP and Sprocket trademarks are owned by HP Inc. or its affiliates. ZINK® Technology and ZINK® Trademarks are owned by ZINK Holdings LLC., used under license.
@Molly36, Welcome to HP Support Community!
TEJ1602 I am an HP EmployeeCheck if the sprocket is paired in the Bluetooth settings
Update the Sprocket app to the latest version.
If the issue persists, you can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer.
1. Hold the power button for about 7 seconds in total. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.
2. Release the power button. The LEDs will continue blinking for about 6 seconds.
3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again. 4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc.)
Hope this helps! Keep me posted.
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