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HPSprocketは充電またはオンになりません
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私のHPSprocketは、数時間前は正常に機能していました。印刷の途中で完全にシャットオフしました。プラグを差し込むと、数秒間電源が入り、電源が切れます。充電インジケーターは、製品がオンのときにのみオンになります。充電インジケーターに問題があっただけで、製品の電源がまったく入らないことを期待して、提案された90分間充電しておきました。私はそれをリセットしようとしましたが、それでも運がありません。
@Allycat998, Welcome to HP Support Community!
I see that the printer does not power on, follow the steps below-
Reset your mobile device and Sprocket
Reset your mobile device and Sprocket to clear any error states.
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
NOTE:
The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.
Example of resetting the HP Sprocket Select Photo Printer
Turn on the Sprocket.
If the issue persists, it could be a hardware failure.
TEJ1602 I am an HP EmployeePlease reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!