Diagnostic
There are 0 items in your cart
View all items >Sub-totalbefore tax & fees
$0.00
ファームウェアアップデートが 80% で止まる
I18n Error: Missing interpolation value "x" for "投稿者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"
私のスプロケットは印刷したくなかったので、このフォーラムでファームウェアを更新する必要があると考えました。
アップデートをクリックすると、携帯電話へのダウンロードはうまくいきました。
ただし、現在、ローディングバーは約80％停止し、約10分間このようになっています。そして、それは私の電話から私のプリンターまでです。それらは隣り合って配置されており、スマートフォンはWi-Fiに接続されています。私はiPhone5sを持っています。
プリンターをしばらく（1〜2か月）使っていませんが、何か関係ありますか？
これが他の誰にとっても問題だったのですか。
ただし、ファームウェアの更新が問題の一部を印刷しないのに役立つことを願っています。
前もって感謝します。
Agreed – having updated my software and it’s still not working, I conclude that there is nothing more I can do to fix this!!!!
Sprocket app is up to date. Fully charging everything doesn’t matter. iOS is also the newest update.Anyone else any ideas?Hope they will fix it soon.
Hi @scrappygolucky - Have you updated your Apple (iOS) devices to version 11.2.1? If not, I suggest you do that via your phone (Settings → General → Software Update), then reattempt the pairing and FW update process. From what I’ve seen, you must be running a newer version of iOS to complete the update. Thanks,-Brandon
*I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂
I mean of course I used the latest version of the Sprocket iOS app. I also used the latest android versions as well.I have also been through the linked “fix” of forgetting the Sprocket and re-pairing…. No luck.I suggest you guys test these upgrades more thoroughly before launching them. If I can’t upgrade the firmware with three different devices the process is clearly broken.
Hello @Charlie010387, @Animus08, and @scrappygolucky - Sorry to hear about the issues you encountered with firmware update through the sprocket app. It sounds like you need to “update” your version of the Sprocket iOS app, then attempt a firmware update on your device. You should be running app version 2.03.1 on your phone. A more detailed set of instructions for how to resolve this issue are contained in the support document here: https://support.hp.com/us-en/document/c05300073 Hope that helps…
*I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂