Diagnostic
There are 0 items in your cart
View all items >Sub-totalbefore tax & fees
$0.00
HPSprocketとの接続の問題
I18n Error: Missing interpolation value "x" for "投稿者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"
古いスプロケットを新しいiPhone 11 pro maxに何度も接続してみましたが、アプリに接続していないようです。Bluetooth設定に接続しますが、何かを印刷するとすぐに、アプリに接続する必要があり、プリンターが見つからないと表示されます。それで、私はそれを新しい電話から接続解除し、それを私の妻のiPhone 8に接続しました、そしてそれは完全に働きます。なぜ？iPhone 11に何か問題はありますか。アプリが最新バージョンに更新されます。
どうもありがとう。
Hi I had tried all of those and it didn’t work. However I deleted the app and reinstalled the app and it connected with no issues and I was able to print with no issue.
@JadeHR, Welcome to HP Support Community
I see that you have connectivity issues with the HP Sprocket Photo Printer and your iOS device. To be able to assist you better, I’d like to know the following-
Have you tried connecting the sprocket to any other device? If yes, you need to forget the printer on all the devices it was connected previously.
Have you tried removing the printer from your Bluetooth devices and re-adding it? If no, please do it.
Update your iOS device.
Restart the devices and try again.
TEJ1602 I am an HP EmployeeHope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I have the same issue (iPhone 11 pro and sprocket 100) and have tried all of the suggested methods to make the sprocket connect and they don’t work. It will connect to Bluetooth but doesn’t seem to be found when on the actual sprocket app.
I have this same model, and this same issue.
I have the exact problem as the others. App does not find Sprocket even though connected to my Bluetooth. Have done the reset and all other advice. Can’t upgrade firmware as it is not listed in the hamburger. Helpcalled support – no help at all. No solution.