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スプロケットを動作させることができません...
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こんにちは。いくつかの問題の後、私の携帯電話にアプリをインストールすることができました。スプロケットカメラ自体は充電されていないようでした。最終的には、完全に充電されるまでになりました。座って絵を印刷してみた。すべてが良さそうだった-電話はロード中であることを示したが、プロンプトがスプロケットを「印刷」するようになった瞬間、スプロケットは自動的に止まった。私たちはこれを数回試しましたが、毎回同じことが起こりました。何が問題なのかと聞いていると思います。私の電話とスプロケットの間に何らかの断線があります。あなたが私の道を送ることができるどんな助けでも大歓迎です。
@LMR422, Welcome to HP Support Community!
Turn on the Sprocket and check battery status
The Sprocket might have turned off or the battery might need to be charged. Use the HP sprocket app to check the battery status, and then adjust the Auto Off setting.
Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for 30 minutes, and then continue with these steps.
Tap Auto Off to change when the Sprocket turns off, if necessary.
If the issue persists, continue to the next step.
Reset your mobile device and Sprocket
Reset your mobile device and Sprocket to clear any errors states.
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
NOTE:
The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.
Example of resetting the HP Sprocket Select Photo Printer
Turn on the Sprocket.
If the issue persists, continue to the next step.
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Hope this helps!
TEJ1602 I am an HP EmployeePlease click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!