ブルーカードと一緒に10枚の画像パックをプリンターに入れて、3枚の画像をうまく印刷しました。数週間後、プリンターに残っている同じ古いパックからもう一度印刷しようとしましたが、「用紙をセットしてください」と表示されます。残念ながら、その時点で青いカードを保持する必要があることに気づかず、それを捨てました。青いカードなしで残りの7枚から印刷する方法はまだありますか?
ブルーカードを持っていない場合でも、HP Spocketから印刷できますか?
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@nekohearts77
Raj1788I am an HP EmployeeAppreciate all your time and efforts.
If you have tried resetting the Sprocket and if the issue persists, I would personally suggest you contact our HP phone support for one on one interaction.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp
Step 2. Sign in / sign in as a guest
Step 3. Enter the product number or select to auto detect
Step 4. Scroll down to “Still need help? Complete the form to select your contact options”
Step 5. Scroll down and click: HP contact options – click on Get phone number and phone number appear.
Keep me posted on further assistance. Hope that helps!
Have a great day ahead!
I’ve restarted it twice and it still says “out of paper” both times. Would i have to buy a new pack to just use the alignment card 😕
@nekohearts77
Raj1788I am an HP EmployeeWhen you put a new set of paper into the sprocket you have to use the blue card to complete the alignment.
Once the alignment is done you can print without the blue card( Alignment card)
Use this link: https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05241268 for your reference.
If you are unable to print, try resetting the HP Sprocket.
Keep me posted, how it goes!
If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
Have a great day!
Cheers:)