La ruota dentata non si connette all'app

Inserito da SillySamantha su

Per favore aiuto! Il mio pignone non funzionerà più. L'ho ricevuto circa 2 anni fa e fino ad ora ha funzionato bene. Ho seguito tutte le istruzioni sul sito Web della guida di HP ma continua a non funzionare. Si connette al mio Bluetooth ma non verrà visualizzato sull'app o stampato anche quando provo a connetterlo più e più volte. Ho anche riavviato la stampante e continua a non connettersi. Per favore aiuto

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4 commenti

  • Appreciate you trying the steps @Noemie2508
    I’d suggest you Contact HP in your region regarding this issue. 
    Have a great day! 

    Asmita I am an HP Employee
    asmita6658 su
  • Hi, I have the same issue. I changed my phone and the sprocket connects on the phone with the Bluetooth but not on the app for the first connection. Could you please help me ? I tried everything indicated but the sprocket is still not working. Thx

    Noemie2508 su
  • Hi @SillySamantha
    Welcome to the HP Support Community. I’d be happy to assist you with the connectivity issue. 
    To better assist you – Did you pair the sprocket to any other device? If yes, please forget the sprocket printer on all the devices and try pairing again. 
    If the issue still persists, try re-install the Sprocket app. 
    You may also try these steps - HP Sprocket Printers – Sprocket Does Not Connect or Print 
    Hope this helps! Keep me posted. 
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    Asmita I am an HP Employee
    asmita6658 su
  • It connects to my Bluetooth but won’t appear on the app or print even when I try over and over to connect it. I’ve also restarted the printer and it still won’t connect. Please help

    Silvi38 su

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