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Come molti altri, ho acquistato HP Sprocket per stampare un'immagine fissa di un video e poter scansionare/guardare il video in un secondo momento. Non sono sicuro di come la community abbia "dato feedback" e quindi HP ha deciso di rimuovere l'unica funzionalità per cui molti di noi hanno acquistato il dispositivo. Ho provato il servizio clienti al telefono e mi hanno detto di reinstallare una versione precedente dell'app Sprocket. Non posso farlo. Apple App Store scarica automaticamente l'ultima versione.
quindi hp, come possiamo scambiare o almeno ripristinare la funzionalità? Perché è stato tolto in primo luogo? Un'altra azienda ha brevettato questa tecnologia?
un modo per ottenere un rimborso poiché siamo stati fuorviati sulle caratteristiche del prodotto?
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@mfker Welcome to HP Community!
The other day, minutes before I was leaving for a trip to celebrate my wedding anniversary I was notified by a kind teacher that HP Reveal was shutting down. To say I was totally bummed would be an understatement because HP Reveal has been an out of the box option for a couple of my resources and I had plans for even more!
So I am sad to announce, if you own A.N.T.H.E.M. or The Magical Lute; A Musical Quest practice incentive, please be aware that the time is limited on how much longer you can use the “AR” (HP Reveal) cards. As of 1/10/2020, the app is no longer in the app store. It is also unclear how long we will have the ability to continue using it if you already have it downloaded on your device. I did send in an email with those questions, but have not received an answer yet. This is the statement I get when opening the app
Please refer to the below link.
https://musiceducatorresources.com/2020/01/13/hp-reveal-shutting-down/
check it out – it is called ARtagy and available on the iOS app store here:
https://apps.apple.com/us/app/artagy/id1467961820?ls=1
The above link is 3rd party and is not owned by HP, I’ve posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions
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