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Hi @Misssunshine112,
 
I’d recommend you contact HP Phone Support in your region further for assistance.
 
Follow the instructions below to reach them:
 
1) Click on this link – https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it’s most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  
 
Have a great day! 
 
and, Welcome to the HP Support Community. 
 
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