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Re: Ho un messaggio di errore sul mio Sprocket 2-in-1 che dice che il coperchio della carta è aperto, quando è c...
Inserito da rob_ellis su
Ho lo stesso errore sulla mia nuova stampante. Guardando attentamente la cover posteriore, penso che ci sia un trigger per dire alla fotocamera quando è chiusa, ma per qualche motivo non sta facendo il suo lavoro correttamente.
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Hi, I am having this same issue. How does the camera know the cover is on?
I am also having the same issue with my sprocket we have tried resetting feels like cover is installed correctly but still blinking and give us the cover error message on the app
@rob_ellis
Sandytechy20 I am an HP EmployeeThanks for the reply.
I appreciate your time and effort.
This looks like a hardware issue.
I am sending you a private message with the service options. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
Cheers.
Followed these steps but it didnt make a difference, the light continues to flash red and the camera/printer still seems to think the cover is open – even though it clearly isnt.
@rob_ellis
Sandytechy20 I am an HP EmployeeWelcome to HP forums, I see that you are getting “paper cover is open” error.
Replace the paper cover, and then resend the print job.
You can also refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.