Non utilizzo il mio HP Sprocket dal 2016. Ho deciso finalmente di ottenere più carta e di riutilizzarla. Ho stampato la mia prima foto, poi ho voluto stamparne un'altra. Ma ha stampato lo stesso del primo. Ho provato a spegnerlo e riaccenderlo, anche con un hard reset. Ma ora ho quattro della stessa immagine. Come posso risolvere questo problema?
Stampa la stessa foto più e più volte
Inserito da Brianna0303 su
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Hi, I did both of these as Im having the same problem; It resolved my issue AT FIRST- but now back to printing the same photo. I am wasting very expensive paper on the same photos. Please help. thanks
@Brianna0303, Welcome to HP Support Community!
Follow the steps below-
Reset your mobile device and Sprocket
Reset your mobile device and Sprocket to clear any errors states.
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.
Example of resetting the HP Sprocket Select Photo Printer
Turn on the Sprocket.
If the issue persists, continue to the next step.
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Hope this helps! Keep me posted.TEJ1602 I am an HP Employee
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