La mia ruota dentata non viene rilevata dal mio telefono

Inserito da Tina551 su

Dice che potrei avere un pignone più vecchio


Post più vecchio Post più recente

6 commenti

  • Njfhsjdwkdjwfh jiwkdwidwhidjwi jiwkdowfiehgejikdoswfiw https://gehddijiwfugwdjaidheufeduhwdwhduhdwudw.com/fjhdjwksdehfjhejdsdefhe

    Robertplect su
  • Tina551 and Ktmiller3
     
    I request you to talk to HP support.
    They might have multiple options to help you with this.

    Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
    Select the country.
    Enter the serial of your device.
    Select the country from the drop-down.
    Click on “Show Options”.
    Fill the web-form. A case number and phone number will now populate for you.

    I hope that helps.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 su
  • I have already tried these troubleshooting things. Most wont work because my phone won’t even detect the printer. However when I first power on the sprocket it communicates with my phone. Then I get a message that I may have an older sprocket. 

    Tina551 su
  • All the steps you have suggested do not work still. It tells me there is a problem with the set up, this sprocket isn’t even a year old, it’s really discouraging that this is happening.

    Ktmiller3 su
  • @Tina551 and @Nancytakesahike
     
    Welcome to the HP support community.
     
    Turn on the Sprocket and check battery status

    Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery charge is 24% or lower, charge the battery for 30 minutes, and then continue with these steps.

    Tap Auto Off to change when the Sprocket turns off, if necessary.

    Reset your mobile device and Sprocket

    Turn off your mobile device, and then turn it back on.

    Turn on the Sprocket.

    Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
    NOTE: 
    The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

    Example of resetting the HP Sprocket Select Photo Printer

    Turn on the Sprocket.

    You can refer this HP support document for more assistance:- Click here
     
    I hope that helps.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 su


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