My Sprocket non stampa più le foto.

Inserito da Dorine98 su

La mia stampante per pignoni non stampa più le foto. Ho fatto l'aggiornamento nell'app e ho aggiunto una nuova carta fotografica. La stampante emette un suono durante la stampa, ma non esce nulla. Né la carta di verifica blu. Chi può darmi una risposta su questo problema?


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  • @Dorine98
     
    Welcome to the HP Support Community.
     
    The Sprocket might have turned off or the battery might need to be charged. Use the HP sprocket app to check the battery status, and then adjust the Auto Off setting.

    Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery , charge the battery for 30 minutes, and then continue with these steps.chage is 24% or lower

    Tap Auto Off to change when the Sprocket turns off, if necessary.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 su

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