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Verwenden Sie die HP Sprocket App, um schnell Ihre bevorzugten Social Media-Fotos zu drucken.
Inserito da Minxiek su
Ho un vecchio Sprocket 5A:3E, a quanto pare, dal momento che non lo uso da un po', l'app non riconosce più il modello. Ho cancellato l'app 2 volte e l'ho rimessa sul mio iPhone. All'inizio si collegava tramite Bluetooth e chiedeva se poteva accedere alle mie foto, ora non lo fa nemmeno.
Ho ancora carta fotografica per questo, quindi non sono molto soddisfatto di HP per questo se il problema è il prodotto obsoleto. È ancora in condizioni pari al nuovo e completamente carica.
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@Minxiek
KrazyToadI Am An HP EmployeeI’m glad you got this sorted out
Drop us a message anytime you need help
Thank you
I took the Sprocket to my daughters house, she is a computer geek. It immediately worked. I have no idea why. I messed with it all day, deleted the app, deleted the Bluetooth, restarted my phone! She turned on the app and the option for the older model was there to select, and it connected and printed. Mystery!!!
@Minxiek
KrazyToadI Am An HP EmployeeWelcome to HP Community
I have gone through your Post and would like to help
To assist you better please provide me with the complete Sprocket model or the product number
You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.