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HP Sprocket non si carica né si accende
Inserito da Allycat998 su
Il mio HP Sprocket funzionava bene poche ore fa. Nel bel mezzo della stampa si è spento del tutto. L'ho collegato e si accendeva per pochi secondi e si spegneva. L'indicatore di carica sarebbe acceso solo quando il prodotto era acceso. L'ho lasciato in carica per i 90 minuti suggeriti sperando che ci fosse semplicemente un problema con l'indicatore di carica e ora il prodotto non si accende affatto. Ho provato a resettarlo e ancora senza fortuna.
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@Allycat998, Welcome to HP Support Community!
I see that the printer does not power on, follow the steps below-
Reset your mobile device and Sprocket
Reset your mobile device and Sprocket to clear any error states.
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
NOTE:
The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.
Example of resetting the HP Sprocket Select Photo Printer
Turn on the Sprocket.
If the issue persists, it could be a hardware failure.
TEJ1602 I am an HP EmployeePlease reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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