Android non riesce a vedere Sprocket

Inserito da n1di1p su

Sto cercando di accoppiare la mia ruota dentata al mio one plus con Android 7, ma il mio telefono non vede la mia stampante.

Ho provato a resettare la stampante ma ancora non funziona.

Per favore aiuto!

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3 commenti

  • Hi @n1di1p,Thank you for your reply, I’ll be more than glad to help you. I understand that the unit does not work with Android 7 phone. This issue may require a one to one interaction over the phone. Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthpYou may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support. You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 su
  • Hi @Rainbow23 , Thank you for your response. As I added in my original post, I have done the suggested steps in the FAQs and the Setting up the Printer you provided.  I was able to see the printer with my husband’s phone (Moto G4 with Android 6) but not my phone (One Plus 3 with Android 7). I had to use his phone -which is a work around but it would be nice if I can use my printer with my phone and not wait for my husband to be around to print. I repeat, the printer is not visible in an Android 7.0 device. Have a good day.

    n1di1p su
  • Hi @n1di1p,
    Welcome to HP Forums, this is a great place to get support, find answers and tips.

    Thank you for posting your query. I’ll be more than glad to help you.

    I understand that you are facing issues with your HP Sprocket wherein the phone does not recognize it.
     
    I suggest that you check the links: Frequently Asked Questions (FAQs)  and Setting up the Printer
     
    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 su

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