Lignes blanches au bord de la photo imprimée

Publié par Pinkat le

Déjà essayé ce qui suit :

 

1. Utilisez du papier zinc HP authentique (pack frais)

2. Chargez l'imprimante (est à 100 %)

3. Mettez à niveau le micrologiciel de l'imprimante (actuellement à 1.1.8, dernière mise à jour le 4 novembre 2019, en utilisant Android 9)

4. Nettoyez les rouleaux de sortie (utilisez le papier bleu du pack frais pour calibrer au moins 10 fois)

 

Mais la ligne blanche est toujours là.

 

J'ai gaspillé tant de packs à cause de ça et c'est vraiment frustrant.

 

 

 

20191105_222004.jpg

 

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7 commentaires

  • @Pinkat
     
    Reset the printer using the below steps.
     

    Make sure the printer is on.

    Remove the paper cover.

    Locate the Reset button.

    With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.
    The printer resets and turns off.

    Replace the paper cover, and then turn on the printer.

    Keep me posted, how it goes!
    If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
    Have a great day!
    Cheers:)

    Raj1788I am an HP Employee 
    Raj1788 le

  • My warranty’s over so I didn’t bother contacting the service center… But if yours is still under warranty I guess it’s worth contacting them to try! 

    Pinkat le

  • @ary3
    Thanks for joining HP Community!
     
    Could you please help me with the exact model name or the product number of the printer?
    What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
     
    Keep me posted.
     
    Have a great day!
    Cheers:)

    Raj1788I am an HP Employee 
    Raj1788 le

  • Hi, I have been having the same issues with my printer. Did contacting the service centre solve this? Wondering if I should do the same. Would love to know, thanks 

    ary3 le

  • @Pinkat
     
    I apologize for the confusion. Since it’s a Sprocket you do not have the option for Photocopy
     
    Since you have already performed all the required troubleshooting, you can contact HP Support for Service Options or replacement
     
    Thank you

    KrazyToadI Am An HP Employee
    KrazyToad le

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