Lorsque j'essaie d'imprimer une image, elle se connecte à l'imprimante, mais affiche ensuite l'aide "problème de configuration" ?

Publié par smoothiequeen le

Lorsque j'essaie d'imprimer une image, elle se connecte par Bluetooth, puis indique "problème de configuration", j'ai essayé tout ce que je pouvais pour le réparer, mais je n'arrive pas à le comprendre.

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  • Hi @smoothiequeen
    Welcome to the HP Support Community. I’d be happy to assist you with the printing issue. 
    To better assist you - 
    1.) Are you trying to print from iOS or Android?
    2.) Please make sure the Sprocket app on your device is updated to the latest version.  
    While you respond to that, please try a hardware reset - 
    Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart. When you complete a hardware reset, your personalized settings will not be reset (Custom Name, Personal Color, etc.).
    If the issue still persists, try a factory reset - 
    You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer.
    1. Hold the power button for about 7 seconds total. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.
    2. Release the power button. The LEDs will continue blinking for about 6 seconds.
    3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again. 4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc.)
    Hope this helps! Keep me posted. 
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    Asmita I am an HP Employee
    asmita6658 le

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