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Éclairage non lisse
Publié par JacobA1 le
Salut, je sais que c'est une question stupide et je suppose que cela n'est pas pertinent tant que l'imprimante imprime toujours, mais ce serait bien de le savoir. Lorsque je retire le couvercle de l'imprimante, aucun voyant rouge ne s'allume et il s'use auparavant, et lorsque j'imprime, les voyants s'estompent, ce qui est bien, mais il semble alors sauter et scintiller. Est-ce un problème avec l'imprimante ou juste moi ?
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@JacobA1 Thanks for trying. This would confirm a hardware issue. I have sent you a private message with the service options for your printer.
Asmita I am an HP EmployeeCheck next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums. Let me know.
Hi yes I have tried both of these and yet neither of then have worked. Thank you anyway
Hi yes I have tried both of these and still it’s not working. But thank you anyway
@JacobA1
Asmita I am an HP EmployeeGreetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the LEDs on your Sprocket printer.
Don’t worry, I’m here to help!
Let’s try these steps -
Step 1 Update the printer’s firmware -
Make sure your mobile device is connected to the Internet and then open the HP sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update.
Step 2 Reset the printer -
Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart. When you complete a hardware reset, your personalized settings will not be reset (Custom Name, Personal Color, etc.).
To learn more about the Status LED Indicator Light, please refer to page# 2 of the service guide.
Hope this helps!
Let me know how that goes.
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Have a great day ahead 🙂