Sprocket n'imprime pas

Publié par Kylevin18 le

Mon sprocket n'imprime aucune photo. Il s'allume et sonne comme si la roue se déplaçait à l'intérieur mais rien ne sort, puis il dit que je dois mettre plus de papier car il est vide (ce n'est pas le cas).

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2 commentaires

  • I choose a photo, hit “print to sprocket “ but the photo then does a quick “shrink” and the comes back to normal size. This only happens with some photos. Others print just fine. The printer light is green, everything looks fine. It just seems like the printer rejects certain photos. Are there some photos that just have too much color? Help please!

    Andrew Bauer le
  • @Kylevin18, Welcome to HP Support Community!
    If you have already performed the steps from the document  ’Out of Paper’ Error with Paper Loaded and the issue persists, it could be a hardware failure.
    Please reach out to the HP Support in your region regarding the service options for your printer.
    Hope this helps!
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 le

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