Sprocket n'imprime pas

Publié par bethwin le

Salut! J'ai donc recommencé à utiliser mon pignon après un an et il n'imprime pas. Il utilise la feuille de calibrage et se connecte, mais lorsque j'essaie d'imprimer, il ne fait même pas de bruit, même lorsque l'application indique qu'elle imprime. J'ai tout essayé sur le dépannage, comme la réinitialisation, la charge et le changement de papier, donc je ne sais pas ce qui ne va pas. Je ne veux pas que ce soit un gaspillage d'argent. Merci.

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7 commentaires

  • Please check again 🙂
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!

    I am an HP Employee

    Betty0610 le

  • I don’t see any private message. 

    PlanoBill1 le

  • I have sent you a private message with the phone number, for more details that cannot be shared in a public post.
     
    Please do check your inbox on the forums page for the private message.
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!

    I am an HP Employee

    Betty0610 le

  • Thanks, but your link as well as all other efforts lead me nowhere . How do I actually contact the HP support team in order to deal with this hardware issue?

    PlanoBill1 le

  • I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
     
    Link: www.hp.com/contacthp/
     
    Note:  Select the country accordingly to get the contact details for support.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 le

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