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Le pignon ne charge pas ou ne s'allume pas
Publié par SunnyRae le
Mon pignon a imprimé environ 20 photos, puis la batterie est morte. Je l'ai chargé pendant la nuit et le voyant rouge est toujours allumé. Le pignon sera immobile. Il s'allume lorsqu'il est branché ou non. La pâte à frire ne devrait-elle pas être complètement chargée ? Cela fait 8 heures.
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@SunnyRae
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, your sprocket printer would not power on,
No worries, as I’ll be glad to help you, that said, I’ll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Were there any hardware/software changes made?
Let’s try these steps to resolve the issue:
Turn on the printer.
Locate the reset button near the charging port.
Figure: Locating the reset button
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
Turn on the printer.
If the issue persists, I would suggest you contact our phone support:
1) Click on this link – https://hp.care/2moMFSc
2) Click on “Continue as guest”.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on “Show Options”.
Fill the web-form. A case number and phone number will now populate for you.