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@ABKIRBY,
 
Thank you for stopping by the Hp community and a good day to you. I will be glad to help here. Great description of the issue Kudos to you for that.

Did you check the sprocket camera roll or gallery?

Let’s try these steps:
 
Please check this link: https://support.hp.com/in-en/document/c05240300 (HP Sprocket – Using the HP Sprocket App)
This could help a great deal.
 
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂