Le pignon ne fonctionne pas

Publié par Mareena_11 le

Mon imprimante photo sprocket ne fonctionne pas bien car chaque fois que j'essaie d'imprimer quelque chose, le papier qui sort de l'imprimante reste vierge. J'ai tout essayé, j'ai tout uploadé, rien n'y fait ! Que dois-je faire ?

Merci de votre aide


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  • @Mareena_11
    Welcome to HP Forums, 
    This is a great place to get support, find answers and tips. Thank you for posting your query. I’ll be more than glad to help you out 🙂 
    I’m sorry that you have an issue with your Sprocket printer. To fix this issue, try the steps below:
    1: Upgrade the Sprocket firmware
    2: Clean the Sprocket paper path rollers
    For instruction:  Click here
    If you have already tried all the steps in the suggested document, please contact our phone support regarding warranty and service options.  
    I’m going to send you a private message with the information required to get this issue sorted. The only reason why we are utilizing the instructions over the private message as these instructions are specific to your printer model.
    To check your private message, please check your Private message icon on the upper right corner of your HP Forums profile.
    Next, to your profile Name, you should see a little blue envelope, please click on it.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

    Roopa-S I am an HP Employee
    Roopa-S le

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