Sprocket ne fonctionne pas sur iOS 11.2 très triste. Fonctionne parfaitement sur l'ancien Android

Publié par Gallonsofink le septembre 23, 2020

Svp corrigez. J'envisage de le renvoyer s'il ne fonctionne pas sur mon iPhone

2 commentaires

Hi @Gallonsofink - Sorry to hear about the issues you encountered with connectivity through the sprocket app. It sounds like you need to “update” your version of the Sprocket iOS app, then attempt a firmware update on your device. You should be running app version 2.03.1 on your phone. A more detailed set of instructions for how to resolve this issue are contained in the support document here: https://support.hp.com/us-en/document/c05300073 Hope that helps…

*I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

Spectre_Envy le septembre 23, 2020
Hi @Gallonsofink ,

Thank you for joining HP Forums.
I’ll be glad to help you 🙂

As I understand you are facing issues with the sprocket app on Ios 11.2.

There is a firmware update to be released soon which would fix this issue. Please wait for a while, for that firmware to be tested and released.

Thanks for your patience and understanding. 🙂

BarachielI am an HP Employee

Barachiel le septembre 23, 2020