Les photos de Sprocket 200 semblent bleues

Publié par 2830760 le

Chaque image que j'imprime sort avec une teinte bleue et a l'air terrible. J'ai fait la mise à jour du firmware et il imprime toujours avec le bleu. Comment puis-je résoudre ce problème ?

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3 commentaires

  • @gracek14
    If you have tried the steps mentioned in this document - Improving Print Quality, and the issue persists, try resetting the printer:

    Make sure the printer is on.

    Remove the paper cover.

    Locate the Reset button.

    With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.
    The printer resets and turns off.

    Replace the paper cover, and then turn on the printer.

    Try printing to check the print quality.

    If the issue persists, this could be a hardware issue, please reach out to the HP Support in your region regarding the service options for your printer. 
    Keep me posted for any other assistance.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    KUMAR0307 I am an HP Employee
    Kumar0307 le
  • I also have the same issue. I have already tried all the steps linked above and the photos are still printing with a blue hue and washing out the color of the people in the photos. 

    gracek14 le
  • @2830760
    Welcome to the HP Support Community.
    Try the steps from here: https://support.hp.com/us-en/product/hp-sprocket-200-printer-series/21625473/document/c05660842
    Let me know if this helps.
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
    Have a great day!

    I am an HP Employee

    Betty0610 le

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