Publié par Rrmaya le

When will you be reapplying the reveal content to the sprocket app? I'm quite annoyed to discover that the reveal content is no longer available particularly for use of viewing video clips. This can't be right as this product now no longer the full service that I originally bought into as it was originally advertised because you have taken this option away. It was also one of the main reasons I purchased the sprocket in order to be able to place memories into a scrapbook and be able to have the option of looking back on clips that couldn't be captured in a single photo. Very disappointed that there was no consideration for existing customers who have paid good money for this service and enjoy using this feature.

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  • @Rrmaya
    Welcome to HP Community
    I have gone through your Post and I understand your concerns and frustration
    I will escalate your case to HP’s Regional Escalation Team
    Please check your private message icon on the upper right corner of your HP Forums profile.
    Next to your profile Name, you should see a little blue envelope
    Thank you
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.

    KrazyToadI Am An HP Employee
    KrazyToad le

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