Diagnostic
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Images rougeâtres
Publié par L_Brunsgaard le
Partagez le présent avec des photos instantanées de 2 x 3 pouces depuis votre smartphone. Connectez facilement les smartphones à votre Sprocket pour que tout le monde puisse imprimer et visualiser à partir d'un album photo partagé.
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I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
Link: www.hp.com/contacthp/
Note: Select the country accordingly to get the contact details for support.
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
Thanks!
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I am an HP Employee
hello!i’ve tried the things you have suggested, and none of them made any difference. The sprocket is fully charged og firmware up to date.
I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” on my public post, that’ll help us and others see that we’ve got the answers!
Thanks!
Have a great day!
I am an HP Employee
@L_Brunsgaard
Welcome to the HP Support Community.
HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05660842
Let me know if this helps.
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
Thanks!
Have a great day!
I am an HP Employee