Re : J'ai un message d'erreur sur mon Sprocket 2-en-1 qui indique que le couvercle du papier est ouvert, lorsqu'il est c...

Publié par rob_ellis le

J'ai la même erreur sur ma nouvelle imprimante. En regardant attentivement le capot arrière, je pense qu'il est censé y avoir un déclencheur pour indiquer à l'appareil photo quand il est fermé, mais pour une raison quelconque, il ne fait pas son travail correctement.

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5 commentaires

  • Hi, I am having this same issue. How does the camera know the cover is on?

    Adman Phillips le
  • I am also having the same issue with my sprocket we have tried resetting feels like cover is installed correctly but still blinking and give us the cover error message on the app

    Boothg le
  • @rob_ellis
    Thanks for the reply.
    I appreciate your time and effort.
    This looks like a hardware issue.
    I am sending you a private message with the service options. Please check the mailbox icon at the top-right corner of this screen.
    I hope this helps resolve this issue completely.

    Sandytechy20 I am an HP Employee
    sandytechy20 le
  • Followed these steps but it didnt make a difference, the light continues to flash red and the camera/printer still seems to think the cover is open – even though it clearly isnt.

    rob_ellis le
  • @rob_ellis
    Welcome to HP forums, I see that you are getting “paper cover is open” error.
    Replace the paper cover, and then resend the print job.
    You can also refer this HP document for more assistance:- Click here
    Let me know how it goes.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

    Sandytechy20 I am an HP Employee
    sandytechy20 le

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