Les imprimés sont jaunes - la couleur est très décalée

Publié par callisto9 le

J'aimerais pouvoir trouver quelqu'un à qui envoyer un e-mail à ce sujet, mais il n'y a aucun e-mail sur le site de HP. Je suppose que c'est voulu.

Il y a quelques semaines, j'ai acheté en ligne une imprimante photo HP Sprocket comme neuve. Les couleurs sont terribles. Très jaune. J'ai mis à jour mon firmware. J'ai utilisé le papier de calibrage bleu. Rien ne fait de différence. J'en suis à mon deuxième paquet de papier maintenant et les impressions sont terribles. Je n'arrive pas non plus à vérifier l'état de la garantie.


Ai-je des options ici ou est-ce juste ce avec quoi je suis coincé?

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3 commentaires

  • @callisto9I’m going to send you a private message with the information required to get this issue sorted. The only reason why we are utilizing the instructions over the private message is we do not want you to share your personal information in public. To check your private message, please check your Private message icon on the upper right corner of your HP Forums profile.Next, to your profile Name, you should see a little blue envelope, please click on it. Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details). And Feel free to post your query for any other assistance as well, It’s been a pleasure interacting with you and I hope you have a good day ahead.

    Roopa-S I am an HP Employee
    Roopa-S le
  • Hello Roopa! Thank you for replying. I have tried all the items suggested in the attachment; I am using HP Zink paper, the firmware is updated, checked and cleaned rollers, tried new paper, disabled Reveal, etc.I did attempt to check the warranty for this machine, but 1) I bought it 2ndhand and 2) it says it cannot find any information for my machine when I look it up by serial # and product #. Any other suggestions?

    callisto9 le
  • @callisto9
    Welcome to HP Forums, 
    This is a great place to get support, find answers and tips. Thank you for posting your query. I’ll be more than glad to help you out 🙂 
    To fix the print quality issue, please try the steps suggest in the following document: Click here
    If you have already tried all the steps and issue persists, please call our HP Support regarding warranty and service options.
    Click on this link – http://www.hp.com/contacthp/  
    Select the product type. 
    Enter the serial number of your device or select let HP detect your product option. 
    Select the country from the drop-down. 
    You should see the HP Support number or Chat option listed. Fill the web-form. A case number and phone number will now populate for you.  
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

    Roopa-S I am an HP Employee
    Roopa-S le

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