Teintes roses sur toutes les images après quelques premières impressions parfaites

Publié par devanshigariba le

J'utilise les papiers de zinc HP recommandés. Cependant, les premières impressions étaient excellentes, sans distorsion ni pixellisation des couleurs. Cependant, après les 5/6 premiers tirages parfaits, tous les tirages avaient une teinte rose gênante. De plus, l'imprimante n'était pas chauffée. Il n'avait pas été utilisé depuis environ 8 heures. Toutes les impressions de ce lot avaient un rose gênant. J'ai utilisé presque 5 films pour tester la couleur rose. J'ai essayé presque tout ce qui a été suggéré sur le forum de support, mais rien ne semblait fonctionner. Y a-t-il un problème avec mon appareil ou l'appareil en général se comporte-t-il de la même manière ?

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1 commentaire

  • @devanshigariba
     
    Welcome to HP Forums. This is a great place to get support, find answers and tips.
     
    I understand that you are facing Print Quality issues on your HP Sprocket
     
    I’ll try my best to help
     
    Let’s try upgrading the Firmware

    Make sure the printer is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Printers, and then tap your printer in the list.
    The printer information screen displays.

    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the printer firmware is up-to-date. Continue to the next step.

    After upgrading the printer firmware, try to print.

    Next clean the output roller.

    Turn off the printer.

    Remove the top cover by sliding it away from the output slot, and then set it aside.
    Figure : Removing the top cover

    Slide the top cover

    Remove the top cover

    Remove any photo paper from the input tray, and then make sure the photo paper is in good condition. Remove any severely bent, wrinkled, or torn photo paper from the stack.

    Reload the HP Sprocket Photo Paper with the blue Smartsheet®. Make sure the blue Smartsheet® is on the bottom of the stack with the bar-code facing down, and the HP Sprocket Photo Paper with the HP logos facing down.

       NOTE: Keep the Smartsheet® until you are done with all 10 sheets, and then discard it.

    Figure : Loading Smartsheet with the photo paper

    Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
    Figure : Closing the top cover

    Align the top cover

    Slide the top cover

    Turn on the printer, and then resend the print job.
    The printer calibrates and cleans the output rollers with the blue Smartsheet®, and then prints the photo.

    You can refer to this Link: https://hp.care/2wUrTid
     
    If the issue persists, please contact our Phone Support for Service Options
     
    1) Click on this link - https://hp.care/2Hox03J;
    2) Click on “Continue as guest”. 
    3) Enter the serial of your device. 
    4) Select the country from the drop-down. 
    5) Click on “Show Options”. 
    Fill the web-form. A case number and phone number will now populate for you.
     
    Keep me posted if you need further assistance
     
    Thank you 🙂

    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” 
     

    KrazyToadI Am An HP Employee
    KrazyToad le

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