I don't know if I am on the correct board.
HP Smart shows my old printer (Photosmart C4700) which I no longer have. If I click Add Printer, it is not found so I have to click "Set up a new printer". My new printer (HP Envy 5000) is found and is in HP Smart and it shows ink levels, etc. But when I close HP Smart and re-open it only the old printer is showing.
The new printer is connected to my network and prints fine.
This has only happened since I had Sky Q installed. It is on a new network than the one which the Photosmart was on and I connected my Envy 500 to the new network.
Has anyone got any ideas as to why this is occurring?