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Ne pas pronter
Publié par Mgarner22 le
Nous avons suivi toutes les étapes. L'iPad dit qu'il est connecté via Bluetooth et. La photo est dans la qeure. L'imprimante ne fait rien, a une lumière blanche mais n'a même pas imprimé la feuille bleue à travers. Pas sûr de ce qui se passe? S'il vous plaît aidez-moi!
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@Mgarner22
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you unable to print on HP Sprocket even though it shows it is connected. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
When did this issue start?
Did you do any hardware or software changes?
Meanwhile:
Uninstall the HP Sprocket app and reinstall it from App Store.
If issue persists,
Confirm Bluetooth is turned on and paired with your sprocket: If the Sprocket is already paired to your mobile device, turning Bluetooth off and then on might resolve the issue.
Move the Sprocket and your mobile device closer together: Bluetooth signals can be weaker at greater distances.
Upgrade the Sprocket firmware: Open the HP sprocket app on your mobile device, and then look for a firmware upgrade in the sprocket menu.
Reset the Sprocket: On the Sprocket, remove the paper cover, and then locate the reset button. Insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. the Sprocket resets and turns off.
Click here and refer the HP document for more assistance.
Sandytechy20 I am an HP EmployeeLet me know how it goes.
Cheers.